Our Health Guarantee
At sugarglidercompanion, we take immense pride in the health and well-being of our sugar gliders. Every glider is 100% safe, secure, and guaranteed to be in good health and free from any signs of infection at the time they are rehomed. Our relationship with you doesn’t end once you take home a sugar glider; as a family of experienced breeders and counselors, we are committed to providing you with the knowledge and support you need.
While we are confident in the health of our gliders, we understand that a sugar glider’s well-being depends on a variety of factors, including genetics, diet, exercise, and overall daily care.
We believe that no pet is replaceable due to the emotional bond you form, but we are dedicated to helping you through the difficult experience of a loss. In the unforeseen event of a glider’s death within one year of its purchase date, or if it is found to have health disorders that adversely affect its well-being (within 1 year), we will replace it with another sugar glider of equivalent value at no cost to you. The cause of death must be certified by a licensed veterinarian, and you will be asked to email us a copy of the health report.
Nothing brings us greater joy than knowing we have brought a healthy, happy companion into your home. To ensure your sugar glider remains healthy, we ask that you follow this measure:
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Send us a copy of a health examination from a licensed veterinarian within 10 business days of receiving your sugar glider.
Exceptions to This Guarantee
This health guarantee does not cover any costs associated with spaying or neutering, including undescended testicles. Additionally, this guarantee is void if the sugar glider has not received regular veterinary care.
All of our sugar gliders undergo a thorough health checkup by our licensed veterinarian before they are rehomed. A health report is completed on the day of shipping to provide you with assurance of your glider’s health. This report is reviewed for any issues, and if any serious concerns are noted, the glider will not be shipped to you. We require you to get your sugar glider examined by a licensed veterinarian within ten days of receiving it to ensure a smooth transition and a healthy life ahead.